Incheon Airport AI Guide Service Wins Red Dot Award

Incheon Airport's AI guide service has received the main prize at the international design award 'Red Dot.'

Introduced in January this year at the departure hall on the third floor of the airport's Terminal 1, the service features an on-screen guide (digital human) that looks and converses like a real person, offering information on flights, facility locations, immigration procedures, and more. Unlike conventional guidance systems that merely display fixed information on screen, this service provides the necessary guidance in real time based on each passenger's questions.

The service was designed with accessibility in mind for a diverse range of users, including foreigners and people with disabilities. It offers multilingual support, along with barrier-free design and a braille keyboard. These measures aim to reduce difficulties in accessing information caused by language and physical conditions.