Seoul City Uses AI Callbot to Speed Up 119 Emergency Dispatches

Seoul City is using an AI callbot to quickly identify the type of accident and relay the situation to firefighters when a 119 call is received, enabling faster and more effective response to disaster situations. The city has begun full-scale development of the 'Seoul-type Disaster Response System,' which incorporates AI and robot technology across its disaster response efforts. The AI callbot rapidly assesses incident types upon receiving a 119 report. Advanced robots equipped with LiDAR sensors and gas detectors can identify real-time hazards and even perform search and rescue operations.

The central government and local governments are comprehensively restructuring disaster response systems based on AI. The 'Smart Urban Safety Network Construction Project' led by the Ministry of Land, Infrastructure and Transport integrates urban data such as local government CCTV footage and traffic information, and links with related agencies like 112, 119, and disaster control rooms to provide city-wide safety services by supporting video feeds and emergency dispatch to disaster scenes. This project organically integrates urban data from local government CCTV and traffic information, and swiftly supports video and emergency dispatch to disaster sites by connecting with relevant agencies such as 112, 119, and disaster control rooms.

The smart urban safety network is structured to determine disaster scale using CCTV and sensor data, and analyze necessary resources through AI. It implements an integrated, city-wide response system by optimizing dispatch routes based on linked video and information from 112 and 119. Stable implementation of such an integrated response system requires not only AI algorithm development and data analysis, but also the design and construction of communication networks and platforms, alongside systematic operation. The core of future disaster safety systems is 'connectivity,' and the quality of this connection is determined by information and communication infrastructure. The advancement of disaster safety systems presents an opportunity for information and communication contractors to expand their role beyond simple construction companies to become key partners in building the nation's disaster safety infrastructure.